Shipping Policy
At UrbanFoods we strive to provide fast, reliable, and secure delivery for all orders. This Shipping Policy outlines the methods, timeframes, costs, and procedures for shipping your purchases.
- Shipping Methods
We ship directly from our warehouse to your address using trusted courier services. The available shipping methods may vary depending on your location and the size/weight of your order:
• Standard Shipping
• Express Shipping (where available)
You will be able to select the preferred shipping method during checkout. - Shipping Timeframes
Typical delivery times are as follows:
• Standard Shipping: 7-14business days
• Express Shipping:3-5 business days
Delivery times are estimates and may vary due to factors such as customs clearance, weather, or courier delays. - Shipping Costs
Shipping costs are calculated based on order weight, destination, and chosen shipping method. You can view the shipping cost before completing checkout. Occasionally, we may offer free shipping promotions. - Order Tracking
Once your order has been shipped, you will receive a confirmation email containing the tracking number and a link to track your shipment online. Please allow 24–48 hours for the tracking information to become active. - International Shipping & Customs
For orders shipped internationally, customs duties, taxes, or import fees may be applicable depending on your country’s regulations. These charges are the responsibility of the customer. Please check your local customs policies for details. - Delayed or Lost Shipments
While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control. If your order does not arrive within the estimated timeframe:
• Contact our customer service team [email protected]
• Provide your order number and any tracking details.
• We will work with the courier to investigate and resolve the issue promptly.